GOLDEN CYCLING TOURS - REFUND & CANCELLATION POLICY

Bespoke & Customer-Centric Prestige

This version is tailored to project premium hospitality, elite-tier organization, and absolute reliability, reassuring high-value travelers of their investment in a world-class cycling experience.

1. Reservation Confirmation & Booking Integrity

At Golden Cycling Tours, we meticulous check every route, local guide availability, and equipment readiness before validating your journey.

• Manual Verification: Receipt of payment does not constitute an automatic confirmation. All bookings undergo a rigorous availability review. We will officially confirm your reservation via email within one (1) to two (2) business days.

• Policy Activation: All cancellation, amendment, and refund terms become active only upon the issuance of our official written Booking Confirmation.

• Unconfirmed Bookings: In the rare event that we cannot accommodate your booking due to capacity or safety constraints, a full refund of the amount paid will be processed immediately. Golden Cycling Tours holds no further liability or obligation for additional compensation.

2. Refundable Terms & Equipment Care

We operate an elite fleet of premium brand hybrid and mountain bicycles (such as Trek and Giant). To keep our standards world-class, we implement fair, structured guidelines.

• Bicycle Rental & Safety Deposit: Any security deposit collected for high-performance bicycle rentals will be fully refunded once the equipment is returned to our designated technical garage and undergoes a professional inspection. Normal trail wear-and-tear is fully expected, while structural damage beyond standard use will be assessed fairly.

• Bespoke Group Departures (Minimum Participant Threshold): Certain specialized group expeditions require a minimum number of riders to guarantee the full support vehicle and guide infrastructure. If a departure is cancelled due to under-subscription, we will proactively coordinate with you to:

  • Issue a full refund of your payment, or

  • Transition your booking to a comparable premium itinerary of equal value.

• Itinerary Upgrades & Tier Differences: Should you choose to upgrade to a higher-tier tour option, any additional cost difference will be settled prior to departure. If an alternative itinerary of lower value is mutually agreed upon, refunds for the difference will only be processed if confirmed in writing by our management.

• Trail Safety & Force Majeure: The safety of our riders is our highest priority. In cases of unpredictable external disruptions (extreme weather, natural disasters, governmental restrictions, or sudden infrastructure closures):

  • Refund or credit evaluations will be handled transparently on a case-by-case basis.

  • Recoverable amounts will be strictly limited to what we can successfully retrieve from local lodging and logistical partners.

  • Golden Cycling Tours is not liable for indirect costs, such as international flight adjustments or personal travel preparations.

3. Non-Refundable Items & Commitment Protection

To secure top-tier local guides, private support vehicles, and the finest boutique lodgings along our cycling routes, we make non-refundable commitments to our partners in advance.

• Late Arrivals & No-Shows: No refunds will be issued for no-shows or failure to join the tour on the scheduled departure date.

• Active Tour Cancellations: Once the tour has officially commenced, no refunds or partial credits will be issued for any unused segments, including optional rest days in the support vehicle.

• Non-Refundable Transit & Lodging: Flights, train segments, and instant-confirmation hotel blocks secured as part of your custom package are bound by strict third-party non-refundable policies.

• Client-Initiated Adjustments: Services missed due to personal reasons—including physical fatigue, sudden personal illness, delayed arrival, or voluntary early departure—are non-refundable. We highly recommend comprehensive travel insurance for these unforeseen events.

4. Real-Time Resolution & Claims Protocol

We believe in solving issues on the ground immediately to keep your cycling holiday flawless.

• On-The-Trail Support: Any operational issues, bicycle fitting adjustments, or service discrepancies must be reported immediately to your Lead Guide or our 24/7 support line so we can make instant adjustments.

• Post-Tour Feedback: In the rare event that an issue remains unresolved, written claims or refund requests must be submitted to our management within five (5) business days of tour completion.

• Full Acceptance: Claims submitted after this 5-day window will not be eligible for review, and the tour services will be contractually deemed successfully completed to your full satisfaction.

5. Limitation of Liability

Golden Cycling Tours acts as a specialized designer of active travel experiences, collaborating with premium third-party partners (such as airlines, boutique hotels, and regional cruise lines).

• Third-Party Operations: While we only partner with reputable suppliers, we cannot be held legally liable for sudden schedule changes, service delays, or operational defaults of third-party vendors.

• Consequential Expenses: Golden Cycling Tours is exempt from liability regarding any indirect, incidental, or consequential expenses incurred during your journey.

6. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Vietnam, where Golden Cycling Tours is legally registered.

For dedicated assistance regarding booking policies or refunds, please reach out to our guest relations team: 📧 info@goldencyclingtours.com